An organization’s strategy—amongst other things—has to balance these key tenets of people (its employees), processes, products and or services. These have to be continuously improved to gain and maintain a competitive advantage. Figure 1: The three (3) Tenets – People, Processes and Products / Services Several factors contribute to an organization’s gaining its competitive advantage, however, the biggest bank for…
Being a customer who has experienced both ends of the customer experience spectrum—exceptional and awful—I believe customer experience is an area most organizations are yet to maximize its full potential. I have a passion for enabling organizations to catalyze the adoption and usage of enhanced customer experience (traditional or digital) strategies which, in turn, deliver results and outcomes of compelling customer experiences,…
Now you have passed the interview and gotten the job; how can you excel in your role and map out strategies for an upward path within and outside your organization? Or, you may have been in your current position for a while and are ready for your next challenge. It is crucial to keep in mind that to succeed and…
I read this article on Forbes titled “7 Reasons Why Emotional Intelligence Is One of The Fastest-Growing Job Skills”. This article got me thinking and prompted me to opine below. Emotional intelligence has become one of the fastest-growing job skills; when combined with other forms of knowledge, one is bound to experience higher levels of success. In an era of…
It is a new decade, 2020! Organizations are continuing to invest millions of dollars in transformational change initiatives and innovation – digital transformation. We see digital transformation due to innovations in technology, for example, Artificial Intelligence (AI), augmented reality (AR), virtual reality (VR), internet of things (IoT), machine learning, cloud-based services, robotics, big data, and big data architecture. Rapid advancements…